Ceriabet Terms & Conditions

Introduction

Welcome to Ceriabet, an online casino and sports betting platform operated under international licensing standards and accessible to eligible users in Malaysia. These Terms & Conditions (hereinafter referred to as the "Agreement") govern all access to and use of the Ceriabet website, mobile interface, games, betting markets, promotional offers, and associated services (collectively, the "Platform").

By registering an account, depositing funds, placing a bet, accessing any game, or otherwise using any part of the Ceriabet Platform, you confirm that you have read, understood, and agreed to be legally bound by this Agreement in its entirety. If you do not agree with any provision of this Agreement, you must not use the Platform.

Definitions

In this Agreement, the following terms carry the meanings assigned to them below, unless the context otherwise requires:

• "Platform" refers to the Ceriabet website, all subdomains, mobile-optimised pages, games, applications, and any other digital property operated under the Ceriabet brand.
• "Account" refers to the registered user account created by a Member on the Platform.
• "Member" / "User" / "Player" / "You" refers to any individual who has registered and maintains an active Account on the Platform.
• "Operator" refers to Ceriabet, the entity that owns and operates the Platform.
• "Wager" / "Bet" refers to a financial stake placed by a Member on any game outcome, sports event, or other betting market available through the Platform.
• "Bonus Funds" refers to promotional credits, free bets, reload offers, cashback amounts, or any other non-cash incentive credited to a Member's Account by the Operator.
• "Wagering Requirement" (also referred to as "Rollover") refers to the number of times Bonus Funds must be wagered before they can be converted to withdrawable cash balances.
• "KYC" refers to Know Your Customer verification, comprising the documents and processes required to confirm a Member's identity, age, and residency.
• "Restricted Territory" refers to any jurisdiction in which the Operator has determined, at its sole discretion, that access to or use of the Platform is not permitted.
• "MYR" / "RM" refers to Malaysian Ringgit, the primary display currency used on the Platform for Malaysian Members.

Account Eligibility

Access to and use of the Ceriabet Platform is subject to the following eligibility requirements, all of which must be satisfied concurrently:

1. You must be a natural person of at least 21 years of age at the time of registration and at all times during which you maintain an active Account.
2. You must have the legal capacity to enter into a binding contractual agreement under the laws of your jurisdiction of residence.
3. You must not be a resident of, or accessing the Platform from, a Restricted Territory where online gambling activities are prohibited by applicable law.
4. You must not be employed by, contracted to, or otherwise associated with the Operator, any of its subsidiaries, affiliates, technology providers, or game studios in a capacity that would give you material non-public advantage over other Members.
5. You must not be subject to any self-exclusion order, cooling-off period, or responsible gambling restriction issued by the Operator or by any recognised gambling authority.

Account Registration & KYC

4.1 Registration. Each individual is permitted to register a maximum of one Account on the Platform. Duplicate, joint, or shared accounts are strictly prohibited. When registering, you must provide accurate, current, and complete information as requested. You are responsible for keeping your account credentials confidential and for all activity conducted through your Account.

4.2 KYC Verification. The Operator is required to verify the identity of all Members before processing withdrawals and may request verification at any time during the lifecycle of an Account. Standard documents accepted for Malaysian residents include:

• Valid Malaysian National Identity Card (MyKad)
• Valid passport
• Valid Malaysian driver's licence
• Proof of residential address — utility bill, bank statement, or government correspondence dated within the preceding three (3) months
• Selfie holding valid identification document, where requested

4.3 Processing Time. KYC verification is typically completed within 24 to 48 hours of receipt of satisfactory documentation. The Operator may request additional information if submitted documents are incomplete, unclear, or inconsistent with Account registration details.

4.4 Account Security. You are solely responsible for maintaining the confidentiality of your username, password, and any two-factor authentication credentials. The Operator will not be held liable for any losses arising from unauthorised access to your Account that results from your failure to maintain adequate account security. You must notify Ceriabet support immediately if you suspect any unauthorised access to your Account.

Terms of Use

The Platform is made available to Members for lawful entertainment purposes only. By accessing the Platform, you agree to use it in accordance with this Agreement and all applicable laws. You acknowledge and accept the following conditions of use:

• You access and use the Platform entirely at your own risk and discretion.
• You are responsible for ensuring that your use of the Platform does not violate any laws applicable in your jurisdiction of residence.
• You will not use automated bots, scrapers, scripts, or artificial intelligence tools to interact with the Platform's games, markets, or account systems without the Operator's express written authorisation.
• You will not interfere with or disrupt the technical infrastructure, servers, networks, or security systems that support the Platform.
• You accept that gambling involves financial risk and that the outcome of any Wager is not guaranteed.

Deposits & Withdrawals

6.1 Accepted Methods. Ceriabet supports a range of Malaysian-friendly payment methods including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, as well as cryptocurrency deposits in BTC, ETH, and USDT. Minimum and maximum transaction limits may apply to specific methods and are displayed during the deposit or withdrawal process.

6.2 Currency. The Platform primarily processes Malaysian Ringgit (MYR / RM) for Members based in Malaysia. All bonus amounts, promotional values, and account balances are displayed in MYR unless otherwise stated.

6.3 Withdrawal Processing. Withdrawal requests are subject to KYC verification and are processed according to the following indicative timeframes: e-wallets (Touch 'n Go, Boost, GrabPay) within 5 minutes; DuitNow/FPX bank transfers within 5 to 15 minutes; direct bank wire transfers within 15 to 60 minutes. These are indicative timeframes only and may vary due to third-party processing delays.

6.4 Withdrawal Conditions. The Operator reserves the right to request supporting documentation before processing any withdrawal request. Withdrawal requests may be declined if the Account has not completed KYC verification, if suspicious activity has been detected, or if applicable wagering requirements on Bonus Funds have not been satisfied.

6.5 Dormant Accounts. An Account that has not recorded any login activity for a continuous period of twelve (12) months may be classified as dormant. The Operator reserves the right to apply an administrative maintenance charge to dormant accounts in accordance with applicable notification procedures.

Bonuses & Promotions

7.1 General. Ceriabet may from time to time offer welcome bonuses, reload promotions, cashback schemes, referral rewards, VIP loyalty benefits, and other incentives to Members. Each promotional offer is governed by its own specific terms, which are published alongside the promotion and are incorporated into this Agreement by reference.

7.2 Wagering Requirements. Bonus Funds are subject to wagering requirements (rollover conditions) that must be satisfied before any portion of the bonus or resulting winnings may be converted to withdrawable cash. The applicable wagering requirement is stated on each individual promotion page. Members are responsible for reviewing and understanding these requirements prior to accepting any offer.

7.3 Bonus Abuse. The Operator employs automated and manual monitoring to detect patterns of bonus abuse, including but not limited to: exploitation of sign-up bonuses through multiple accounts, arbitrage betting using Bonus Funds, or coordinated account activity designed to meet wagering requirements without genuine commercial risk. Any Account found to be engaging in such activity may have bonuses voided and winnings confiscated, and the Account may be permanently closed.

7.4 Operator Discretion. The Operator reserves the right to modify, suspend, or permanently withdraw any promotion at any time without prior notice. Existing bonus balances already credited to an Account at the time of modification are governed by the terms that applied at the time of crediting.

Betting Rules

8.1 General Betting Conduct. All Wagers placed on the Platform are final once confirmed by the system. Members are responsible for verifying the details of their Wager — including selection, stake, market type, and odds — before confirming. The Operator is not liable for errors made during the Wager placement process that result from Member input mistakes.

8.2 Odds and Prices. The Operator reserves the right to correct any market price that has been published due to manifest error, technical fault, or data feed inaccuracy. In such cases, affected Wagers may be voided or settled at corrected odds at the Operator's discretion.

8.3 Asian Handicap & Special Markets. Specific rules apply to Asian Handicap markets, Over-Under totals, Mix Parlay combinations, and other speciality betting formats. Members are encouraged to review the detailed betting rules available within the sports betting section of the Platform prior to placing Wagers in these markets. EPL, Liga Super Malaysia, UFC, and other covered competitions are subject to the event-specific rules of the relevant organising body.

8.4 Casino Game Results. All casino and slot game outcomes are determined by certified Random Number Generator (RNG) systems. The Operator does not manually influence the outcome of any game result. Published RTP (Return to Player) percentages represent the long-term statistical return across millions of game rounds and do not guarantee individual session outcomes.

Responsible Gambling

Ceriabet is committed to promoting responsible gambling. The Platform provides a range of tools to help Members maintain control over their gambling activity:

• Deposit Limits: Members may set daily, weekly, or monthly deposit limits from within their Account settings.
• Loss Limits: Members may impose maximum loss thresholds per defined time period to prevent excessive losses.
• Cooling-Off Periods: Members may request a temporary cooling-off period during which their Account will be inaccessible.
• Self-Exclusion: Members may request permanent or long-term self-exclusion by contacting Ceriabet support. Self-exclusion requests are irreversible for the duration of the exclusion period.
• Reality Checks: Session reminders help Members track the time elapsed during an active gaming session.

Gambling is entertainment for adults. Ceriabet strictly prohibits gambling by persons under the age of 21. Parents and guardians are encouraged to use appropriate content filtering tools to prevent access by minors.

Prohibited Conduct

The following conduct is strictly prohibited on the Ceriabet Platform. Engaging in any of the activities listed below may result in immediate Account suspension, permanent closure, forfeiture of funds, and referral to relevant authorities:

• Registering more than one Account per individual, household, or shared device without prior written authorisation from the Operator.
• Providing false, misleading, or fraudulent information during registration, KYC verification, or any subsequent Account management process.
• Using stolen, cloned, or fraudulently obtained payment credentials to fund an Account or process a withdrawal.
• Engaging in money laundering, structuring transactions to evade reporting obligations, or using the Platform for any financial crime.
• Colluding with other Members or third parties to manipulate game outcomes or exploit technical errors for unfair advantage.
• Deploying automated tools, bots, or artificial assistance to interact with betting markets or casino games without express authorisation.
• Attempting to circumvent or reverse-engineer any aspect of the Platform's technology, security architecture, or gaming systems.
• Engaging in any form of chip dumping, arbitrage abuse, or systematic exploitation of identified pricing errors.

Intellectual Property

All content on the Ceriabet Platform, including but not limited to text, graphics, logos, brand identifiers, software, game interfaces, audio, video, and database compilations, is the exclusive intellectual property of the Operator or its licensed third-party providers. All rights are reserved.

Members are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. This licence does not extend to commercial reproduction, modification, distribution, transmission, republication, display, or performance of any Platform content without the Operator's express prior written consent.

Limitation of Liability

The Ceriabet Platform is provided on an "as is" and "as available" basis. The Operator makes no warranties, express or implied, regarding the uninterrupted availability, accuracy, fitness for purpose, or security of the Platform beyond what is explicitly stated in this Agreement.

To the fullest extent permitted by applicable law, the Operator's aggregate liability to any Member arising from or in connection with any claim under this Agreement shall not exceed the total net deposits made by that Member in the thirty (30) calendar days immediately preceding the event giving rise to the claim.

The Operator shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential losses — including loss of profits, loss of opportunity, or loss of data — arising from your use of the Platform, even if the Operator has been advised of the possibility of such losses.

Account Suspension & Closure

13.1 By the Operator. The Operator reserves the right to suspend, restrict, or permanently close any Member Account at any time, with or without prior notice, where there are reasonable grounds to believe that the Member has breached any provision of this Agreement, is involved in fraudulent or criminal activity, or poses a risk to the integrity of the Platform.

13.2 Fund Return. Upon Account closure, any verified real-money balance remaining in the Account (excluding Bonus Funds that have not met their applicable wagering requirements) will be returned to the Member via an appropriate payment method, subject to completion of KYC verification and satisfactory anti-fraud review.

13.3 By the Member. A Member may request closure of their Account at any time by contacting Ceriabet support. Voluntary closure requests will be processed in accordance with the Operator's standard account administration procedures. Members are responsible for withdrawing any eligible balance prior to submitting a closure request.

Governing Law

This Agreement shall be governed by and construed in accordance with the laws applicable to the jurisdiction in which the Operator holds its operating licence. In the event of any dispute arising from this Agreement or your use of the Platform, the parties agree to attempt resolution through good-faith negotiation in the first instance.

Any dispute that cannot be resolved through negotiation within thirty (30) calendar days may be referred to binding arbitration or the competent courts of the Operator's licensing jurisdiction, at the Operator's election. Nothing in this clause limits any mandatory consumer protection rights you may have under applicable local law.

Amendments

The Operator reserves the right to amend, update, or replace any part of this Agreement at any time. Amendments will take effect upon publication on the Platform, and the "Effective Date" stated at the top of this page will be updated accordingly.

Continued use of the Platform following the publication of any amendment constitutes your acceptance of the revised Agreement. Members are encouraged to review this page periodically. If you do not agree with any amended terms, you must cease using the Platform and may request Account closure in accordance with Clause 13.3.

Contact Us

If you have any questions about this Agreement, wish to raise a dispute, or need to contact the Operator for any reason relating to your Account, please reach out through the following channels:

• 24/7 Live Chat: Available directly within the Ceriabet Platform — the fastest channel for most enquiries.
• Email: [email protected] (plain text — not a clickable link)

The Operator aims to acknowledge all written correspondence within one (1) business day and to resolve substantive matters within five (5) business days wherever possible. Complex account or compliance-related matters may take longer to investigate.

For responsible gambling support enquiries or self-exclusion requests, please clearly indicate the nature of your request when contacting support so that the matter is prioritised and escalated to the appropriate team.